ERROR

After installing Thermal Desktop, you receive the following error:

Using CRTEch Licensing
Unable to get a license.
Thermal Desktop will now terminate.
Thermal Desktop: -25
RadCAD: 0
FloCAD: 0
Sinda: 0
TDDirect: 0
HPC: 0

After selecting OK, the CRTech license manager will come up.
From the license manager, please select ‘Run Report’ and send the results and picture of this window to:
     crtech.suppoprt@ansys.com

If you are using a server license, the Server IT admin needs to check the server logs for a denial to see if your site is out of licenses.

Software & Version

Thermal Desktop 2023R2

*This example was taken from this version but is not necessarily limited to this version.

Description/Cause

In this case, there was an environment variable left over from a previous version of Thermal Desktop pointing to the CRTech licensing server. 

*The cause(s) we identified in this documented instance may not be the only cause(s) for this error.

Solution

1.  Verify that everything from the previous version of Thermal Desktop has been removed: HOW TO - Uninstall Ansys Software